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Frequently Asked Questions

How do I generate a PIN?

Visit First time users will need to register for the site. To register you will first enter your company's Partner Code and then establish a User ID and Password. Once registered you can click on the Generate a PIN link and follow the instructions. If there is a problem generating a PIN, please contact Customer Care.

How long is a PIN valid?

PINs expire 90 days from at the end of the calendar or 90 days from the date of generation, whichever is greater.

How do I confirm the A-Plan by Volvo price on the vehicle I want to purchase?

You can review vehicle pricing on the Vehicles page.  You can also ask a dealer to review A-Plan pricing with you.  If you have additional questions, you can contact Customer Care.

Can I purchase or lease my eligible vehicle?

Yes. You can purchase or lease any eligible vehicle in the A-Plan by Volvo program, provided you are a qualified participant. Purchase or lease financing may be obtained at the customer's discretion, from any source.

Can I obtain a vehicle for my business?

A-Plan by Volvo purchases or leases may be titled in the name of a business. The valid representative of the business must provide proof of employment.

Can I obtain a vehicle for another person?

A-Plan eligible individuals can only extend their benefit to members of their same household. Proof of eligibility and address must be provided.

I'm confused about how the lease agreement was calculated. What should I do?

Ask your Volvo Retailer to walk you through the steps used to calculate your lease.

Am I eligible for other incentives?

Yes. A-Plan by Volvo participants are eligible for retail incentives in effect at the time of the purchase or lease. There are some offers that are not compatible with the A-Plan by Volvo program. Your Volvo Dealer can best determine which incentives you are eligible for.

May I purchase a used vehicle, retired service loaner or dealer demonstrator on the A-Plan?

No. Certified Pre Owned vehicles are not eligible under A-Plan and have an offer specific to that type of purchase. Dealer demonstrators and service loaner vehicles are not eligible for purchase or lease under the A-Plan by Volvo program. 

What vehicles are eligible for the Plan?

For a list of eligible vehicles, go to the Vehicles section. All Volvo vehicles are generally eligible, with the exception of a select few new models. Vehicle eligibility is determined at the time of purchase or lease. Exclusions are subject to change, so please verify eligibility on the web site from time to time.

What may happen if I don't follow the Plan's rules and abuse my privileges?

Disregard for the rules of the new A Plan by Volvo program is a serious matter. Violations of the plan rules as described in this document can result in:

  • Being suspended from participating in the Plan
  • Facing other disciplinary action up to and including termination of employment. (Volvo Employees Only)
How long is the A-Plan program in effect?

There is no effective expiration date for this program, however, Volvo Car USA reserves the right to modify the program, remove eligibility, or cancel the program at any time.

Information I've been given elsewhere conflicts with the rules in this document. What should I do?

For clarification of Plan Rules, contact the Volvo Car USA A-Plan Manager with your concern.