These guidelines and privacy policy are specific to Volvo Car USA, LLC, located in the United States. The guidelines and privacy policy are current and effective immediately.

At Volvo Car USA, LLC, we are dedicated to your safety -- the driving safety of you and your family, and the online safety of your privacy and your personal information.

Volvo Car USA maintains strict privacy policies to safeguard customer-identifiable information and communications from unauthorized intrusions. By "customer identifiable" information, we mean any personal information that identifies you, such as name, address, telephone number, e-mail address, and any information about activities (online or otherwise) that is directly linked to them.

This privacy policy only covers the Web sites of Volvo Car USA, LLC.

How Volvo Car USA Collects Your Information and Why

If you do not wish to provide us with any personal information about yourself, you can still navigate through a large portion of our Web sites anonymously. However, at certain points, we may need to collect additional information from you in order to provide you with these unique online services. We also use this information to ensure that Volvo Car USA is providing you with the type of services and communications that meet your individual needs without flooding you with communications that would not be of interest to you.

Volvo Car USA protects online personal information as follows:

  • Volvo Car USA will not disclose your information to outside parties without your permission.
  • Volvo Car USA will not sell, trade, or disclose to third parties, any personal information derived from your activities on any Volvo Car USA online service without your permission.
  • When Volvo Car USA uses other agents, contractors or companies to perform services on its behalf, we will use reasonable commercial efforts to ensure that the company protects your personal information in a manner consistent with our own Volvo Car USA Privacy Policy.

Volvo Car USA will collect and use your information only for specific purposes. Volvo Car USA will collect and use personal information:

  • to create and inform you of products and services that better meet your needs;
  • for billing purposes; or
  • to anticipate and/or resolve problems with your service.

This means that Volvo Car USA may use your personal information to market new services to you that we think will be of interest to you, but we will not disclose your personal information to third parties that want to market products to you. Volvo Car USA may sometimes merge personally identifiable information or prospect information with outside data sources in order to provide you with a more targeted offer that better suits your needs. When this data merge occurs, Volvo Car USA also takes necessary steps to avoid any duplication in informing you of Volvo products and services.

Opting out of Volvo Car USA marketing information is easy. You may choose not to receive direct marketing communications from Volvo Car USA in connection with our online services. If you notify us that you do not want to receive marketing information, we:

  • will not contact you directly with marketing messages about Volvo Car USA's online services, and
  • will not use personal information obtained from your registration for or use of a Volvo Car USA online service to contact you with marketing messages about any Volvo Car USA products or services.


To inform us that you do or do not wish to receive communications of certain kinds from Volvo Car USA, please do one of the following:

  • Drop us a note addressed to Volvo Car USA, LLC Customer Care Center, Attn: Privacy, 1 Volvo Drive, Rockleigh, NJ 07647;
  • You may also use our Contact Us forms.
  • Call Volvo Car USA's Customer Care Center at (800) 458-1552.


Personal information that a visitor volunteers at one of the Volvo Car USA Web sites to inquire about or order Volvo Car USA products/services will be protected just as if the information had been provided under more traditional ways of ordering that product or service.

Your personal information will be kept secure. Volvo Car USA has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

Your e-mail will be kept private. Volvo Car USA will not read or disclose to third parties private e-mail communications that are transmitted using Volvo Car USA's services, except as required to operate the service or as otherwise required by law.

Volvo Car USA will respond to improper conduct. Volvo Car USA may use personal information to investigate and help prevent potentially unlawful activity, or activity that threatens the company or otherwise violates the customer agreement for any products or services that Volvo Car USA provides.

We may use session log data and cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behavior within and across this Web site to perform site-user analytics. The information is used in aggregate level analysis; it is not used to identify you or your information personally. We supply this information to a third party metric provider to perform the analysis for us and to provide the results to us. Our relationship with the metric provider is governed by contract. The contract restricts the metric provider's use of the data to performing requested analytics and compiling reports for Volvo Car USA. The metric provider is prohibited from otherwise selling or sharing the information or the results with anyone else. We use the information and the analytic results to improve our Web site and the users' experience.

Compliance with the Digital Advertising Alliance

Volvo Car USA and/or our partners may use data collected on this site to customize ads to you on other web sites as you browse the Web. If you do not want your browsing behavior used for online behavioral advertising purposes, you can opt-out from Volvo Car USA and/or opt-out of our third party partners by clicking on the Ad Choices logo in the footer of this website.

Volvo Car USA uses the Ad Choices assurance service to comply with the cross-industry Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance (DAA) ( As part of this service, Volvo Car USA's online advertisements and Web sites are sometimes delivered with icons that help consumers understand how their data is being used and provide choice options to consumers that want more control.

If you have concerns about the Volvo Car USA's online privacy policy or its implementation, you may use our Contact Us forms.

Changes in Practices. Volvo Car USA will keep its privacy policy current, and make every effort to promptly update this Web page every time there is a change to this policy.

Volvo Car USA reserves the right to change this Privacy Policy from time to time, and such changes will be effective immediately upon posting to this Web site. Under certain circumstances (for example, in connection with certain material changes, including changes to our Online Behavioral Advertising data collection use policies and practices), we may also elect to notify you of changes or updates to our Privacy Policy, or to request your consent for such changes, by additional means, such as posting a notice on the front of our Web site to sending you and e-mail.

Additional Privacy Protections for Children Using the Internet

At Volvo Car USA, protecting younger members of the Volvo Car USA family has always been a driving element of our focus on safety. Volvo Car USA joins the online industry in recognizing that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, Volvo Car USA does not knowingly target children younger than thirteen years of age for collection of information online. Volvo Car USA does not solicit the collection of personal information from children under the age of 13 or knowingly collect information from children under the age of 13 without such child's parent or legal guardian's consent.

Volvo Car USA encourages parents to take an active role in protecting the privacy and security of their children and to prevent the inappropriate use of information about their children. Volvo Car USA also supports the development of technologies that help parents control the collection and use of personal information from children who use online services in their households.

Warranties and Limitations of Liability Information and documents provided on this Web site are provided "as is" without any warranty. Volvo Car USA makes reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any representations as to its accuracy or completeness. Your use of this Web site is at your own risk. Volvo Car USA, its suppliers, and the other parties involved in creating and delivering the contents of this Web site, are not liable for any damages arising from the use of this site.

Links to Third Party Sites: The Volvo Car USA Web site may contain links to third party Web sites, including Web sites owned or maintained by authorized Volvo Car USA retailers. The linked sites are not under the control of Volvo Car USA, and Volvo Car USA is not responsible for the contents of any linked site or any link contained in a linked site. Volvo Car USA is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Volvo Car USA.

Rights of Use

Personal Use of Volvo Car USA's Web Site Documents: Volvo Car USA hereby authorizes you to view, copy, download, and print Volvo Car USA's documents that are available on this Web site, subject to the following conditions:

The documents may be used solely for personal, noncommercial, and informational purposes. The documents may not be modified. The following copyright notice and permission notice must appear in each document: "©2016 Volvo Car USA, LLC. All rights reserved. Protected by the copyright laws of the United States and international treaties." Copyright, trademark, and other proprietary notices may not be removed.

You may not reproduce, copy, or redistribute the design or layout of the Volvo Car USA Web site, individual elements of the Web site design, or Volvo Car USA logos without the express written permission of Volvo Car USA, LLC.

Commercial Use of Volvo Car USA's Web Site Materials and Screen Shots: Reproduction, copying, or redistribution for commercial purposes of any materials or design elements on the Volvo Car USA Web site is strictly prohibited without the express written permission of Volvo Car USA. Permission is granted only when certain criteria are met. To request such permission, please use our Contact Us forms and place the word "Permission" in the comments area, and include the following information in the body of the message:

  • The Volvo Car USA content you wish to use;
  • Where and how will it be used (for example, a book cover, an advertisement, or a brochure);
  • Where and how copies will be distributed and to what audience;
  • How many copies will be produced and distributed;
  • When you intend to publish;
  • Other non-Volvo Car USA materials that will be associated with the Volvo Car USA content;
  • Your name, title, company, address, e-mail address, and phone number.


We will evaluate your request as soon as possible. Volvo Car USA reserves the right to refuse permission to copy, distribute, broadcast, or publish any of its copyrighted material.

Licensed Logo Use: Use, reproduction, copying, or redistribution of Volvo Car USA logos is strictly prohibited without written permission from Volvo Car USA. If your organization has a preexisting agreement with Volvo Car USA, that agreement, along with the specific guidelines for each logo, will specify your rights and obligations regarding use of Volvo Car USA's logos. If you do not have a preexisting agreement with Volvo Car USA, you do not have permission to use Volvo Car USA's logos. If you have additional questions, please contact Volvo Car USA, LLC.

Downloading Software: All software and accompanying documentation made available for downloading from this Web site are the copyrighted work of Volvo Car USA or its suppliers. The copyright holder retains software and documentation ownership. Ownership is not transferred to you; rather, you are licensed to use the software and documentation.

Software Rights of Use: Software available on the Volvo Car USA Web site is subject to United States export controls. No software from this site may be downloaded or otherwise exported or re-exported: (1) into any country to which the United States has embargoed goods; or (2) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders.

By downloading or using the software, you are agreeing to the foregoing and are warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list.

First Party Cookie Integration: We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here

Contact Volvo Car USA's Customer Care Center:
Volvo Car USA, LLC
Attn: Volvo Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647
Contact Us
(800) 458-1552

For information regarding the Volvo Car Financial Services Privacy policy please visit or view the VCFS privacy policy here.